Frequently Asked Questions
1. Where does Sonny & Rose ship to?
We currently offer free shipping within United Kingdom.
2. Can I change my shipping address after placing an order?
If your order hasn’t been shipped yet, you can update your address by emailing info@sonnyandrose.com. However, we cannot guarantee changes after dispatch.
3. What is your return policy?
We offer a 30-day return policy. Items must be unused, in original packaging, and accompanied by proof of purchase.
4. How do I request a return?
To initiate a return, please contact us at info@sonnyandrose.com.
5. How long does it take to receive my refund?
Once we receive and inspect your return, your refund will be processed to the original payment method. This process may take up to 10 days.
6. How long is the delivery time?
- Order Processing: 1-3 working days (Monday - Friday)
- Shipping Time: 6-10 working days (Monday - Friday)
- Total Delivery Time: 7–13 working days (Monday - Friday)
7. Can I cancel my order after placing it?
Yes, you can cancel your order within 24 hours by emailing info@sonnyandrose.com with the subject line "CANCEL ORDER#." If the order has already been processed or shipped, cancellation may not be possible.
Contact Information
Store name: Sonny & Rose
Company name: Ecompulse Limited
Company address: Rm 509, 5/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong
Email: info@sonnyandrose.com
Business days: Monday to Friday, 9:00 AM – 9:00 PM
We aim to respond to your inquiries within 24 hours.